Privacy Policy

1. Introduction

Plant Intel LLC ("we," "us," or "our") operates the PlantIntel platform at plantintel.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account through our authentication provider (Clerk), we collect:

• Email address
• Name (if provided)
• Organization name (if provided)
• Authentication identifiers

2.2 Uploaded Data

When you use the Service, you may upload CSV files containing manufacturing data. This data is processed for forensic analysis and, if you purchase a Professional Tier session, for human-in-the-loop data mapping. We store your uploaded files securely to provide the Service.

2.3 Payment Information

Payment processing is handled by Stripe. We do not store your credit card number, CVV, or full payment details on our servers. Stripe provides us with limited transaction information such as the last four digits of your card, transaction amount, and billing email. See Stripe's Privacy Policy for details.

2.4 Usage Data

We automatically collect certain information when you use the Service, including IP address, browser type, pages visited, and timestamps. This data helps us maintain security, improve the Service, and diagnose technical issues.

3. How We Use Your Information

We use the information we collect to:

• Provide and operate the Service, including forensic analysis, report generation, and HITL data mapping.
• Process payments and manage your account.
• Send transactional emails (session confirmations, deliverable notifications, account updates).
• Improve the Service through aggregated, anonymized usage analysis.
• Respond to your inquiries and provide customer support.
• Comply with legal obligations and enforce our Terms of Service.

We do not use your uploaded manufacturing data for marketing purposes. We do not sell your personal information to third parties.

4. AI and Data Processing

Our Service uses artificial intelligence to analyze your uploaded data. Specifically:

• Automated analysis: Your CSV data is processed by our forensic analysis engine (28 analyzers) running on our servers. This processing is automated and does not involve third parties.
• LLM-assisted features: Certain features (such as executive summary generation and mapping assistance) use Anthropic Claude, a third-party large language model. When your data is sent to Anthropic for processing, it is subject to Anthropic's Privacy Policy. Anthropic does not use API-submitted data to train their models.
• Human review: For Professional Tier sessions, your data is reviewed by our mapping specialists to produce deliverables. These specialists are bound by confidentiality obligations.

5. Third-Party Services

We use the following third-party services to operate the platform:

Each provider processes data in accordance with their own privacy policies and our data processing agreements with them.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS/HTTPS) for all data transmission.
• Encryption at rest for stored files and database records.
• Access controls limiting data access to authorized personnel and systems.
• Secure authentication via Clerk with industry-standard protocols.

While we take reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

7. Data Retention

• Account data: Retained for the duration of your account. Deleted within 30 days of account termination.
• Uploaded files: Retained while your account is active and for 30 days after account termination.
• Audit reports and deliverables: Retained while your account is active. Available for download until account termination.
• Payment records: Retained as required by tax and financial regulations (typically 7 years).
• Usage logs: Retained for up to 90 days for security and debugging purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a machine-readable format.
• Objection: Object to certain processing of your personal data.

To exercise any of these rights, contact us at privacy@plantintel.io. We will respond to requests within 30 days.

9. Cookies

The Service uses essential cookies required for authentication and session management. We do not use advertising or tracking cookies. Our authentication provider (Clerk) sets cookies necessary for secure login functionality.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

11. International Data Transfers

Your data may be processed and stored in the United States and other countries where our service providers operate. By using the Service, you consent to the transfer of your data to these locations. We ensure that appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:

• Email: privacy@plantintel.io
• General support: support@plantintel.io